ORD custom heated build plates: They're HERE !!!

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Re: ORD custom heated build plates: They're HERE !!!

Postby frob » Wed Jun 20, 2012 2:08 pm

Digitalmagic wrote:Same tracking, but the letter was posted even earlier, on 9th of June. No delivery after 10 days.
And frob does not answer PM and email. Not a big deal, but not very cool.


Hi JDM,

Your LAVA was shipped with all the others.
i'll reply with more details by pm.

Since i work about 14-18 hours/day, 7days/week, i can only check in here every day or 2 at best.
i try to keep up on PM's and emails as best i can, but occasionally i miss one. i apologize if i missed yours.
The @videotron email i use only for paypal so i usually only check that when there's activity expected there -
best way to reach me is still by PM here. If you don't get a response in 48h, please resend, i may have missed it in a flurry of other PM's -
or for anything truly urgent you can find my contact info on my website (listed in my profile here) - phone and direct email etc.
You sent me PM yesterday morning and an email in the afternoon, and i'm checking in now so thats within 24 hours.
I wish i could answer everyone within 2 hours as you expect, but its just not possible at this time.
hopefully i'll be able to pay someone to do "live support" at some point in the future but not very soon i'm afraid,
considering the first batch of LAVA's were sold at below the actual cost to make them.


Cheers
Frantz
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Re: ORD custom heated build plates: They're HERE !!!

Postby Digitalmagic » Wed Jun 20, 2012 4:22 pm

Frob,

That's ok since we understood the canadian post notice, and not a tracking.
When you read a tracking from 9th of June, which appear frozen, we can believe there is a problem.
I understand you can't monitor email 24/24, sorry about that.

Patience, and it will be perfect!

PS: I replied your PM, absolutely no problem.
Human has 20 nail ... extruders.
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Re: ORD custom heated build plates: They're HERE !!!

Postby mike » Wed Jun 20, 2012 11:49 pm

Mine just arrived (soCal) :D
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Re: ORD custom heated build plates: They're HERE !!!

Postby Enraged » Thu Jun 21, 2012 1:49 am

Got mine today, I'll try testing it out on the weekend.
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Re: ORD custom heated build plates: They're HERE !!!

Postby Racer » Thu Jun 21, 2012 1:23 pm

Can I get the link again where to order on of these guys?
I searches twice through the 10 pages of posts and seem to be missing it.

Thanks,
Tom
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Re: ORD custom heated build plates: They're HERE !!!

Postby Enraged » Thu Jun 21, 2012 3:38 pm

send Frob a private message to work it out.
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Re: ORD custom heated build plates: They're HERE !!!

Postby Digitalmagic » Thu Jun 21, 2012 7:04 pm

My HBP was finally delivered today.
A big thanks to you, Frob!
Human has 20 nail ... extruders.
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Re: ORD custom heated build plates: They're HERE !!!

Postby Racer » Thu Jun 21, 2012 11:58 pm

Order placed.
Thanks frob. :)
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Re: ORD custom heated build plates: They're HERE !!!

Postby nargos » Fri Jun 22, 2012 5:20 am

LAVA arrived in Germany!

many thanx....
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Re: ORD custom heated build plates: They're HERE !!!

Postby Liberty4Ever » Sat Jun 23, 2012 2:30 pm

ORD custom heated build plates: They're HERE !!!


Well, they're not HERE! :P

I paid $50 for a LAVA heated build platform on May 31st. I received an email saying that it shipped from Montreal Quebec on June 9th. It's now June 23rd and I'm assembling my Hadron 3D printer this weekend, and the LAVA is still not here.

However, on June 15th, I ordered three SD Card breakout boards for my future 3D printers. They were in today's mail... from China.

China - 1 week delivery
Canada - 3+ weeks, and counting

I advise my Canadian customers that their orders will ship the same day they place the order, but it may take up to three weeks when shipping from the US to Canada. Apparently, that's true in the other direction as well. :(
Apparently, I didn't build that! :-)
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